Welcome to FosterApp privacy notice. FosterApp respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data that you supply to us and tell you about your privacy rights and how the law protects you. This privacy notice is laid out under manageable sections to make it easier to digest and allow you to find specific information quickly. We have also included a Glossary to explain the meaning of some of the terms used in this privacy notice.
This privacy notice aims to give you information on how FosterApp collects and processes your personal data. It is important that you read this privacy notics so that you are fully aware of how and why we are using your data.
FosterApp is the controller and responsible for your personal data (collectively referred to as FosterApp, "we", "us", or "our" in this privacy notice). We have a Data Protection Oficer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Phone Number: (+44) - 750028 - 7504
Email address for our DPO: contact-us@fosterapp.co.uk
Postal Address: 77, Spaces Healthrow Airport, 4 Roundwood
Avenue, Stockley Park, Uxbridge, UB11 1AF, United Kingdom.
You have the right to make a complaint at any time
to the Information Commissioner’s Office (ICO), the UK
supervisory authority for data protection issues (Information Commissioner's Office (ICO) We would, however, appreciate the chance to deal with your
concerns before you approach the ICO, so please contact us in
the first instance.We would, however,
appreciate the chance to deal with your concerns before you
approach the ICO, so please contact us in the first instance.
This version was last updated in September 2021.
It is important that the personal data we hold about you is
accurate and current. Please keep us informed if your personal
data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information
about an individual from which that person can be identified. It
does not include data where the identity has been removed
(anonymous data).
We may collect, use, store and transfer different kinds of
personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Where we need to collect personal data by law, or under the
terms of a contract we have with you, and you fail to provide
that data when requested, we may not be able to perform the
contract we have or are trying to enter into with you (for
example, to proceed with your assessment to become a foster
carer). In this case, we may have to cancel your enquiry or
assessment with us, but we will notify you if this is the case
at the time.
The FosterApp website logs IP addresses and browser types to
provide you with the best possible user experience and allow us
insight into consumer behaviour. You can browse our site without
entering any personal information, and therefore remain
anonymous during your visit. However, our enquiry form asks for
personal information such as name, postal address, email address
and telephone number to enable us to send out the requested
information, and make any future visits to our site easier.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
If you submit your personal data to us via an enquiry form on
one of our webpages, we will accept this as consent for us to
contact you with information regarding fostering.
For purposes outside of our contract, such as sending you
marketing emails and invitation to events, we will require you
to provide consent as a legal basis for processing your personal
data in this way. You have the right to withdraw consent to
marketing communications at any time by unsubscribing via the
link within all of our emails, or contacting us directly.
If a child’s personal data is submitted to us to provide the
service of foster care, we will process this data in accordance
with the law.
We have set out below, in a table format, a description of all
the ways we plan to use your personal data, and which of the
legal bases we rely on to do so. We have also identified what
our legitimate interests are, where appropriate.
Please note that we may process your personal data for more than
one lawful ground depending on the specific purpose for which we
are using your data. Please contact us if you require details
about the specific legal ground we are relying on to process
your personal data where more than one ground has been set out
in the table below:
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
---|---|---|
To process your enquiry |
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To process and deliver our services to you: Commence a fostering assessment |
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To enable you to partake in a prize draw, competition or complete a survey |
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To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
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To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
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To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
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To make suggestions and recommendations to you about services that may be of interest to you |
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We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile
Data to form a view on what we think may be of interest to you.
This is how we decide which services and events may be relevant
for you (we call this marketing).
You will receive marketing communications from us, including
information about fostering and invitations to events, if you
have opted in to receive these communications.
We will get your opt-in consent before we share your personal data with any company outside of FosterApp, for marketing purposes.
You can ask us or third parties to stop sending you marketing
messages at any time following the opt-out links on any
marketing message sent to you, or by Contacting us at any time.
Where you opt out of receiving these marketing messages, this
will not apply to personal data provided to us as a result of a
service we are providing, such as completing a fostering
assessment.
Our site uses cookies to keep track of progress and to provide our visitors with a tailored user experience. With the help of cookies, we can present you with customised content and adverts that will be of more interest to you. We also use cookies to remember your passwords for you so you don’t have to re-enter them each time you visit the site. You have the option of setting your browser to reject cookies. However, if certain cookies that track your details are rejected then we won’t be able to pre-fill any data on the site or direct you to the correct stage on your next visit.
You can ask us or third parties to stop sending you marketing
messages at any time following the opt-out links on any
marketing message sent to you, or by Contacting us at any time.
Where you opt out of receiving these marketing messages, this
will not apply to personal data provided to us as a result of a
service we are providing, such as completing a fostering
assessment.
FosterApp uses necessary cookies to make the website easier for
you to use and to ensure you get the best experience. If you
choose to continue without changing these settings, you consent
to this, but should you want to, you can change your settings at
any time.
We will only read or write cookies for the preference
level set, cookies set prior to you changing your settings will
still be on your computer and you can remove them using your
browser settings.
We use a cookie to remember your cookie preferences this has a couple of consequences:
You may be served cookies from advertisers while visiting our site. We do not control, nor do we have access to, any of the information they may collect.
Please view our Cookie Policy on the website for information on how we use Cookies.
As web tracking offers more chances to market to website visitors across the Internet, you as a visitor to our agency website may be targeted with adverts on other websites. Google and third party vendors might show targeted adverts with the ability to opt out. First and third party cookies are used to provide information and offer improvements to optimise quality of adverts served. You can change the cookie management settings in your web browser to stop these adverts. If you are a registered Facebook user, you may also receive targeted adverts from us. You can read about how Facebook works by following this link Meta Cookies Policy
We will only use your personal data for the purposes for which
we collected it, unless we reasonably consider that we need to
use it for another reason and that reason is compatible with the
original purpose. If you wish to get an explanation as to how
the processing for the new purpose is compatible with the
original purpose, please contact us.
If we need to use your personal data for an unrelated purpose,
we will notify you and we will explain the legal basis which
allows us to do so. Please note that we may process your personal data without your
knowledge or consent, in compliance with the above rules, where
this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. Such third parties consist of:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
The only circumstances where data may be transferred outside the European Economic Area (EEA) is regarding surveys completed in Survey Monkey. Survey Monkey transfers some data to the United States, however this has a Privacy Shield in place which is compliant with GDPR.
We have put in place appropriate security measures to prevent
your personal data from being accidentally lost, used or
accessed in an unauthorised way, altered or disclosed. In
addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have
a business need to know. They will only process your personal
data on our instructions and they are subject to a duty of
confidentiality.
We have put in place procedures to deal with any suspected
personal data breach and will notify you and any applicable
regulator of a breach where this is likely to result in a risk
to the rights and freedoms of any person.
FosterApp will only retain your personal data for as long as
necessary to fulfil the purposes we collected it for, including
for the purposes of satisfying any legal, accounting, or
reporting requirements.
To determine the appropriate retention period for personal data,
we consider the amount, nature, and sensitivity of the personal
data, the potential risk of harm from unauthorised use or
disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those
purposes through other means, and the applicable legal
requirements.
We have outlined the retention periods for different types of
personal data in the table below:
Type of Data | Period of Retention |
---|---|
Records of people who enquired about fostering | At least 5 years from the closure of the enquiry |
Case records of prospective foster carers who are not approved, or who have withdrawn their application prior to approval (England) | At least 5 years from the refusal or withdrawal, under the Fostering Services (England) Regulations 2011. At least 25 years in line with Agency policy. |
Case records of prospective foster carers (Scotland) | At least 25 years from the date on which their approval was refused or application withdrawn or until their death if earlier, in line with the Looked After Children (Scotland) Regulations 2009. |
Case records of approved foster carers (England) | At least 10 years from the date on which their approval was terminated, under the Fostering Services (England) Regulations 2011. At least 25 years in line with Agency policy. |
Case records of approved foster carers (Scotland) | At least 25 years from the date on which their approval was terminated or until their death if earlier, under the Looked After Children (Scotland) Regulations 2009. |
Case records of children placed with foster carers (England) | Until the 75th anniversary of the child’s date of birth, in line with the Care Planning, Placement and Case Review (England) Regulations 2010, unless requested by the local authority to return the records to them. |
Case records of children placed with foster carers (Scotland) | Until the 100th anniversary of the child’s date of birth, in line with the Looked After Children (Scotland) Regulations 2009, unless requested by the local authority to return the records to them. |
Records of children referred for foster placements (England and Scotland) | 1 month from the closure of the referral (unless placed with carers) |
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Your rights include:
(commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it, for example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy.You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please contact us, marking your query for the attention of the DPO.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
means the interest of our agency in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
means processing your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.
means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
means processing your sensitive personal data (i.e. health data, finance data) where it is necessary for the purposes of the assessment to determine the suitability to foster (subject to required conditions and safeguards).